VIP Outlet Reviews

VIP Outlet has an overall rating of 3.5 based on 282 reviews. Customer feedback on VIP Outlet is mixed: VIP Outlet reviewers highlight positive aspects like competitive pricing, wide product selection, good customer service and fast shipping, which strongly appeal to budget-conscious shoppers and tech enthusiasts. However, VIP Outlet is often criticized for its limited warranty options, occasional stock issues, and slow response times.

3.5/5.0

282 reviews

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All VIP Outlet Reviews (282)
hello_andrea688
May 25, 2026
"Issue got fixed, but it took a while"
I had an issue with my order from vipoutlet.com where the item showed up with a small problem, so I ended up having to reach out to support.

To be fair, they did get back to me and they eventually fixed it, but it took a few messages back and forth and some waiting around, which was kind of frustrating.

So, I guess overall it wasn’t a terrible experience, but it wasn’t exactly smooth either. I’d maybe order again if the deal was really good, but I probably wouldn’t count on super quick help.
hello_elaine018
May 22, 2026
"The order showed up on time and..."
The order showed up on time and it works fine, so I’ll give it that. But i don’t have a lot of patience for vague descriptions, and the cosmetic wear was definitely more obvious than I expected. There were some noticeable scratches and scuffs. It’s not a bad deal for the price, but clearer photos or details would’ve saved the surprise...
Theodore.bryant
May 15, 2026
"Not really worth what I paid"
At first I thought the prices seemed cheap, but once I got it, the quality just didn’t feel worth it. whoever runs this should do a better job making sure the product matches the price. I probably should’ve just spent a little more somewhere else.
hello_ruby323
May 14, 2026
"Super easy to navigate..."
I found what I needed quickly... no hassle at all.
elvira-Goodnight
May 07, 2026
"Battery seemed decent to me"
The battery holds up okay. I mean, I didn’t really time it or anything, but it got me through enough use, so I’d say it’s decent.
gale1978
May 03, 2026
"Payment was easy"
Checkout was fast. My payment went through with no problems. Super simple overall.
jonathan1974
April 27, 2026
"Glad I Had the Warranty"
I’m glad I went with the warranty, because it ended up covering the issue without any hassle over whether it qualified. I know some people skip warranties, but in this case it definitely made sense for me. The only downside was that the process took a little longer than I expected, but it did get handled in the end.
NicoleZayas_43
April 11, 2026
"Good prices, but not every discount is a big win"
I’ve ordered from vipoutlet a couple of times now, mostly because I’m always trying to save a little money if I can, especially on stuff like open box electronics. I think the first time I found them was while comparing prices late at night, which is usually when I convince myself I need something I was only casually looking at. Their prices are often lower than what I see on other sites, and if you happen to catch the right item at the right time, some of the deals are genuinely good.

That said, the discounts can be a little hit or miss. Sometimes I’ll see something that looks like a great deal, then I check a couple other places and it’s only a few dollars cheaper, or the price changes before I get around to buying it. So I’d say it’s definitely worth checking vipoutlet, but I wouldn’t assume every listing is some amazing steal. Overall, it’s been decent for me, just one of those places where you need to compare prices and not rush too much.
Christine-rose
April 09, 2026
"Checkout was quick and easy"
I had no trouble checking out on vipoutlet.com. The cart loaded fine, my coupon worked, and the payment went through fast. I got the order email right away too. It was a smooth experience overall.
hello_heather516
April 07, 2026
"Communication could’ve been better"
I eventually got the help I needed, but the replies took longer than I expected. A quick apology or even just acknowledging the delay would’ve gone a long way.
martha_Maddux81
March 15, 2026
"Return process was more annoying than it should’ve been"
The return was confusing and took way longer to get sorted out than I expected. Maybe it worked out in the end, but the whole process felt like more of a hassle than it needed to be.
Jeannette_childress05
March 15, 2026
"I ended up having to return..."
I ended up having to return my order because it just wasn’t what I needed. i was a bit nervous about the refund, mostly because these things sometimes get dragged out more than they should, but it actually showed up within a few days. Customer service was fine, not exactly going above and beyond, but they did get it handled. I do wish the whole process had felt a little more reassuring from the start, though. Overall, 4 stars from me
johncastro5342
March 11, 2026
"I ordered this from vipoutlet and so..."
I ordered this from vipoutlet and so far it’s been working exactly how I hoped. Setup was easy for me, and it’s been running smoothly without any weird issues popping up. The listing matched what I got, which I always appreciate, and it does what I personally needed it to do. I’m happy with it so far and don’t really have anything to complain about...
norma_Yoder87
March 10, 2026
"Replacement process was smooth overall"
I had a problem with my item at first, so I reached out to customer service. After a few emails back and forth, they arranged a replacement for me. It did take a little longer than I expected, but everything was handled properly in the end, so I’m satisfied with the outcome.
Gladys-gordon
February 22, 2026
"Pretty good refurb, no hassle for once"
The phone showed up looking surprisingly clean, with just a few tiny marks on the back that I barely notice. It’s been working fine so far, which is all I wanted at this point. I’m tired of chasing customer service over little issues, so I’m glad this one was easy and didn’t turn into a whole thing.
melindaleary1582
February 19, 2026
"They Sent Me a Keyboard Instead of an iPad Case"
I ordered a black iPad case and somehow a random keyboard showed up instead. Like… how does that even happen? I felt like I was in some kind of shipping prank. Then support took forever to respond and acted like it was barely an issue, which made me even more annoyed. I just wanted a simple case, not a whole dramatic saga. Definitely not ordering from here again.
hello_jonathon762
February 18, 2026
"It was okay overall, haha. I wouldn’t..."
It was okay overall, haha. I wouldn’t say I’m rushing to buy it again at full price, but if it goes on sale, I’d probably consider ordering it again.
chrystalharrold3017
February 15, 2026
"I had a problem with my order..."
I had a problem with my order so I reached out to customer service. They did help me in the end, it just took longer than I thought and I had to explain the issue twice. Overall it wasn’t a bad experience, but the process could definitely be a little smoother.
ArmandoTurner
February 14, 2026
"They did get back to me eventually"
Support did reply in the end, but it took longer than I expected. I kind of got the feeling they were waiting me out or hoping I’d drop it, but to be fair, they did answer my question once they finally responded.
JonathanHughes_33
February 12, 2026
"Showed up quicker than expected"
I was surprised how fast it got here. My order showed up in 3 days, and the box was in good shape when it arrived. Happy with the whole thing.

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VIP Outlet Q&A

What made you choose vip outlet over similar businesses?

EliScott
April 13, 2020

“was the best price -if you can be Walmart , they better watch out”

How easy is it to get a hold of customer service at vip outlet?

redbird299
April 13, 2020

“I never tried to reach out to anyone, not through email or chat or phone..but if you want to reach them I am sure you will”

Is vip outlet a scam or a legit company?

Janice.Riley
April 13, 2020

“Yes The company sells items like new and some maybe with different grades”

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